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General FAQ for Zoom
This manual shows how you can merge an already existing Zoom-account previously registered with your @fau.de email address at
Zoom directly with your IdM account at the FAU.
Joining meetings does not require a separate license.
Only for organizing webinars and conducting live classes it is necessary to have appropriate licenses. The FAU obtained a limited number of such licenses and will distribute the licenses as needed.
For webinars with up to 300 members you can use the standard zoom licence „Meeting“.
If there are more than 300 members or the webinar needs special requirements (like streaming), you need to use the „webinar“ licence.
In this case contact the Institut for Lern-Innovation (ILI) at email@example.com with the subject „Zoomwebinar“.
For pseudonymous use you can define registration without submission of name or email address to Zoom.
First log in at https//www.idm.fau.de using your IdM-ID and adjust the settings under „applications“ -> „apply for access“ – „FAU Zoom pseudonymization“
Please note that activation of pseudonymization takes a certain amount of time and that this activation will remove all user data saved with Zoom irreversibly.
In case you decided to reverse this pseudonymization at a later point in time you can do so at the same location (see above).
Please try first to regularly register via login with SSO on fau.zoom.us.
You only have to take additional steps if you encounter problems:
If your privately obtained Zoom license is still valid then please call the Zoom support hotline directly and ask for both accounts to be merged.
If your privately obtained Zoom license is no longer valid, then please proceed as follows:
- Perform the pseudonymization of your Zoom account in your IdM account
Please note: By doing this you also agree that all your current Zoom settings and data (Zoom groups, etc.) will be deleted!
- After that it should be possible for you to also set up a new Zoom account within the FAU via the web page FAU.ZOOM.US.
Zoom-Clients are available for Mac, Windows or Linux, and also for iOS and Android. It is also possible to use Zoom in a limited fashion via a current browser. You can find information on operating system support and browsers on the support web page of Zoom
On the webpage https://fau.zoom.us/ Zoom lists the dial-in numbers for each country.
Please note that these dial-in numbers appear to look like regular landline numbers, but may not always be subject to flat rates and additional charges may apply. It is impossible for the FAU to provide more detailed information as this may be dependent on your phone rates and contract and also on settings that the Zoom organization may put in effect.
Currently the installation of any third party software is blocked. This is to ensure rapid availability of the system with all its basic functions and to enable FAU-wide use while safe guarding maintainability.
It has not been ruled out that add-ons will be able to be installed at a later point in time, but currently this is not possible.
We kindly ask for your understanding.
You will need a (good) microphone, headphones and a suitable web cam. For optimal audio quality the RRZE recommends the use of a headset.
Due to the current situation it is unfortunately very difficult to obtain suitable hardware, because supplies cannot meet demands.
In addition, these devices are currently also not available via IT-procurement frameworks.
For this reason, institutes may obtain suitable devices from a supplier of their choice, provided the IT procurement guidelines of the FAU are being followed.
It is necessary, however, to first seek approval from the RRZE. In case of further questions please contact the RRZE directly at firstname.lastname@example.org.
For computers maintained by the RRZE the relevant IT-Support Center will help you.
If your computer is not maintained by the RRZE, then please contact your local system administrator or install the client yourself: Download Zoom.