Cisco Videokonferenzsysteme und Zoom

Sie können die Cisco Videokonferenzsysteme an der FAU auch in einer Zoom-Konferenz benutzen. Die nachfolgende Information trifft auch bei der Nutzung der Software Cisco Jabber zu!

 

In jeder Zoom-Einladung steht üblicherweise der Passus:

Über SIP beitreten:
123456789@zoomcrc.com

Diese Information muss am Touchpanel des Cisco Videokonferenzgerät eingegeben werden.

Nach dem ANRUF werden Sie aufgefordert, den 6-stelligen Meeting Passcode einzugeben und mit einem # Zeichen am Ende abzuschliessen. Wenn Sie zu einem Zoom-Meeting eingeladen wurden bzw. das Zoom-Meeting schon von jemand anderen eröffnet wurde, so sind Sie jetzt schon „drin“.

Wenn Sie selber der Veranstalter / Host sind, so müssen Sie auch noch Ihren eigenen 6-stelligen Host Key eingeben. Diesen finden Sie wieder mit dem Browser unter https://fau.zoom.us  —> Profile —> ganz unten bei „Host key“
Hinweis: Wenn Sie selber der Veranstalter / Host eines Zoom-Meetings ist, können Sie also mit den o.a. Hinweisen das Zoom-Meeting auch mit einem Cisco System starten. Jedoch haben Sie am VC-Endgerät nicht alle Bedienelemente von Zoom zur Verfügung. Hier gibt es durchaus Einschränkungen. Ein gangbarer Weg ist es, sich mit einem Laptop zunächst selber als Host in das Meeting einzuwählen, dann aber unbedingt Mikro und Lautsprecher am Laptop stumm- bzw. abschalten. Danach können Sie am Laptop in der Zoom-Software das neben Ihnen stehende Cisco-System zur Konferenz hinzunehmen:
„Teilnehmer“ –> Einladen
–> Raumsystem –> Extern anrufen –> Im Auswahlfeld „IP-Adresse oder E.164-Nummer“ den Pfeil nach unten wählen
–> z.B. FAU-RRZE VC klein“ auswählen –> anrufen.

„Manchmal“ erhält man eine Fehlermeldung: Encryption Required

Dazu gibt es in Zoom das FAU-weite (globale) Setting „Require encryption for 3rd party endpoints (SIP/H.323)“ welches von den Zoom-Admins administrativ auf ON gesetzt wurde. Dadurch wurde auch Ihr persönliches Setting für diese Option auf ON gesetzt. Sie finden Ihr persönliches Setting über einen Browser mit https://fau.zoom.us —> Settings —> In Meeting (Basic)

Um der obigen Encryption – Fehlermeldung zu entgehen, müssen Sie diese Option auf OFF stellen, erst dann geht es.

Zoom (english)

Zur deutschsprachigen Version: Zoom Anleitung

The FAU offers Zoom video conferencing service as an alternative to DFNconf. You can use this tool to conduct video conference
calls, organize online workshops or provide live online classes.
The webpage with frequently asked questions offers various questions and answers on how to use Zoom. Additional information about Zoom can also be found on the general webpage for zoom (german)

General information

Joining meetings does not require a separate license.

Only for organizing webinars and conducting live classes it is necessary to have appropriate licenses. The FAU obtained a limited number of such licenses and will distribute the licenses as needed.

For webinars with up to 300 members you can use the standard zoom licence „Meeting“.
If there are more than 300 members or the webinar needs special requirements (like streaming), you need to use the „webinar“ licence.
In this case contact the Institut for Lern-Innovation (ILI) at schnell-digital@ili.fau.de with the subject „Zoomwebinar“.

Zoom-Clients are available for Mac, Windows or Linux, and also for iOS and Android. It is also possible to use Zoom in a limited fashion via a current browser. You can find information on operating system support and browsers on the support web page of Zoom

You will need a (good) microphone, headphones and a suitable web cam. For optimal audio quality the RRZE recommends the use of a headset.
Due to the current situation it is unfortunately very difficult to obtain suitable hardware, because supplies cannot meet demands.

In addition, these devices are currently also not available via IT-procurement frameworks.
For this reason, institutes may obtain suitable devices from a supplier of their choice, provided the IT procurement guidelines of the FAU are being followed.
It is necessary, however, to first seek approval from the RRZE. In case of further questions please contact the RRZE directly at rrze-hardware@fau.de.

For computers maintained by the RRZE the relevant IT-Support Center will help you.
If your computer is not maintained by the RRZE, then please contact your local system administrator or install the client yourself: Download Zoom.

How do I obtain a Zoom license that I can use for organizing a webinar?
Joining meetings does not require a separate license. Only for organizing webinars and conducting live classes it is necessary to have appropriate licenses. The FAU obtained a limited number of such licenses and will distribute the licenses as needed. For webinars with up to 300 members you can use the standard zoom licence „Meeting“. If there are more than 300 members or the webinar needs special requirements (like streaming), you need to use the „webinar“ licence. In this case contact the Institut for Lern-Innovation (ILI) at schnell-digital@ili.fau.de with the subject „Zoomwebinar“.
What do I need to install in order to be able to use Zoom?
Zoom-Clients are available for Mac, Windows or Linux, and also for iOS and Android. It is also possible to use Zoom in a limited fashion via a current browser. You can find information on operating system support and browsers on the support web page of Zoom
Which hardware is required for video calls?
You will need a (good) microphone, headphones and a suitable web cam. For optimal audio quality the RRZE recommends the use of a headset. Due to the current situation it is unfortunately very difficult to obtain suitable hardware, because supplies cannot meet demands. In addition, these devices are currently also not available via IT-procurement frameworks. For this reason, institutes may obtain suitable devices from a supplier of their choice, provided the IT procurement guidelines of the FAU are being followed. It is necessary, however, to first seek approval from the RRZE. In case of further questions please contact the RRZE directly at rrze-hardware@fau.de.
Who will install the Zoom client for me?
For computers maintained by the RRZE the relevant IT-Support Center will help you. If your computer is not maintained by the RRZE, then please contact your local system administrator or install the client yourself: Download Zoom.

Please refere to the complete list of all frequently asked questions.

Zoom settings

Open the page fau.zoom.us/ via a web browser and click on the button LOGIN.
Once you have signed in with your IdM-ID you will get to the settings of your account.

For security reasons we recommend the following settings:

  • Activate waiting room for all your meetings.
    Settings → In Meeting (Advanced) → Waiting room → All participants
  • Require passwords.
    Settings → Schedule Meeting → Activate Require a password when scheduling new meetings
    Settings → Schedule Meeting → Activate Require a password for instant meetings
    Settings → Schedule Meeting → Activate Require password for participants joining by phone
  • Use mute control functions
    Settings → Schedule Meeting → deactivate Host video
    Settings → Schedule Meeting → deactivate Participants video
    Settings → Schedule Meeting → activate Mute participants upon entry
  • Use restrictions on screen sharing.
    Settings → In Meeting (Basic) → activate Screen sharing – Host Only
  • Use Only show default email.
    Settings → In Meeting (Advanced) → activate Only show default email when sending email invites

Hosting a Zoom-Meeting

Setting up a Zoom meeting requires a host with a Zoom account. The host invites participants to the meeting. The participants do not need to have a Zoom account.

For recurring meetings set up a meeting room once and then use this meeting room as often as you like:

  1. Define a topic for the meeting. Optionally you can also add a description.
  2. Select „Recurring meeting“ and under „recurrence“ select „No Fixed Time“. This way you can use the link that will be provided again and again.
  3. Video: Select „off“ for Host and Participant. During the meeting you can always set up video.
  4. Select „Mute participants upon entry“
  5. Optionally you can also select to record the meeting. For data protection it is recommended to only record locally.
  6. Save your settings; afterwards you will receive your Meeting-URL.
  7. Select „Copy invitation“ to copy all invitation details and send them to your participants. It is also possible to add this meeting to your calendar.

There are several different ways how to start a Zoom meeting:

  • To start an instant meeting go to fau.zoom.us/ in your browser. Select : Start a meeting. You are now in a meeting with a randomly generated ID. Invite participants from within the meeting.
  • Starting an instant meeting with the Zoom client. This way you also have the possibility to host a meeting with your personal Meeting-ID (PMI). For this simply click on the arrow next to the icon „New Meeting“.
    The PMI is your personal meeting room. Everyone who knows your PMI has access to your meeting room. Additional information on how to use the PMI is available on the zoom documentation.
  • Starting a scheduled meeting using your Zoom account. Select „Meetings“, set up a scheduled meeting or select an already existing meeting and click on „Start“.
  • Starting a scheduled meeting via the Zoom client. Select „Meetings“ in the navigation bar and then select an already existing meeting or click on the plus icon on the upper right of the navigation pane to schedule a new meeting.

Additional ways to start a meeting are also possible, for example from within your calendar. More information is available on the FAQ webpage of zoom.

  1. Select here the following desired background and save the image file locally → right click → Save Image As
  2. Start Zoom and click on the cogwheel icon on the upper right.
  3. On the left select „Virtual Background“ and then „Choose Virtual Background“. If you do not have any background to select we will show you how to add one in the next step.
  4. Click on the plus symbol and then on „Add Image“.
  5. Select the saved image file that you would like to add as background and click on „Open“.
  6. To change the background during a meeting, go to the little arrow next to „Stop Video“ and then click on „Choose Virtual Background“.
Zoom Virtueller Background Nr.1
Zoom Virtueller Background Nr.2
Zoom Virtueller Background Nr.3

Do you have problems with selecting your microphone or your camera? Then please check your settings at:

  • Windows 10: Settings → Privacy → Camera/Microphone → Allow access ON Zoom ON
  • MACOS: System Settings → Security → Privacy → Camera/Microphone → check box for Zoom

When using Zoom via browser it may also be necessary to allow access to the microphone and/or camera.

Joining a Zoom meeting

To join a Zoom meeting it is not necessary to sign in as a user. It is enough to simply follow the meeting-URL in the email invitation of the host.

  1. In a current web browser follow the Meeting -URL that you have received from the host.
  2. If you are using Zoom for the first time on your device you will be asked to install the Zoom software.
    1. If you cannot install or run the software you have the opportunity to run Zoom in your browser. Additional information can be obtained here.
    2. If the Zoom software is already installed the Zoom client will open.
  3. Depending on the settings you will be asked to select an option for audio. Choose „Computer Audio“.
  4. After this step you will be in your meeting. Now you are able to enable camera and microphone.
  5. During the meeting you are able to control the main functions using the control bar at the bottom. It becomes visible whenever the mouse is within the window or when you tap onto the window.

Hosting a Zoom Webinar

To schedule a Zoom Webinar a host with a Zoom account and webinar license is required. The host invites all participants and guest participants to the webinar. The participants can join the webinar with video and audio and do not need a Zoom account. In addition, guest participants may watch a webinar either with or without registration. They can participate in the webinar via Chat.

To obtain a webinar license, please contact schnell-digital@ili.fau.de.

You can currently find information on webinars on the zoom documentation for the first steps to a webinar.

Schedule your webinar with or without sign-in for participants and guest participants. You can currently find information here:

planning a webinar with sign-in

planning a webinar without sign-in

General guidance on how to use meetings and webinars

In order to keep acoustic interferences for all participants during a meeting at a minimum, it is recommended to mute the microphone when not being used.
Built-in laptop microphones are only partially suitable for use. They transmit room and contact-bourne sound from keyboards which can lead to decreased clarity and unpleasant interferences. For recurring scheduling of meetings and especially of webinars it is recommended to use an external USB-microphone.
The use of loud speakers should be avoided. It can lead to acoustic feedback. For this reason use a headset, or at least headphones; ideally use an audio-voice combination as it comes with every standard smartphone.
Do not use VPN access.

FAQ (english)

Zur deutschen Version der FAQ

General FAQ for Zoom:

This manual shows how you can merge an already existing Zoom-account previously registered with your @fau.de email address at
Zoom directly with your IdM account at the FAU.

Merging with already existing Zoom accounts

Joining meetings does not require a separate license.

Only for organizing webinars and conducting live classes it is necessary to have appropriate licenses. The FAU obtained a limited number of such licenses and will distribute the licenses as needed.

For webinars with up to 300 members you can use the standard zoom licence „Meeting“.
If there are more than 300 members or the webinar needs special requirements (like streaming), you need to use the „webinar“ licence.
In this case contact the Institut for Lern-Innovation (ILI) at schnell-digital@ili.fau.de with the subject „Zoomwebinar“.

To sign in via the Zoom client, please read the following guide:
SSO Registration with Zoom client

For pseudonymous use you can define registration without submission of name or email address to Zoom.
First log in at https//www.idm.fau.de using your IdM-ID and adjust the settings under „applications“ -> „apply for access“ – „FAU Zoom pseudonymization“
as desired.
Please note that activation of pseudonymization takes a certain amount of time and that this activation will remove all user data saved with Zoom irreversibly.
In case you decided to reverse this pseudonymization at a later point in time you can do so at the same location (see above).

Please try first to regularly register via login with SSO on fau.zoom.us.

You only have to take additional steps if you encounter problems:
If your privately obtained Zoom license is still valid then please call the Zoom support hotline directly and ask for both accounts to be merged.

If your privately obtained Zoom license is no longer valid, then please proceed as follows:

  1. Perform the pseudonymization of your Zoom account in your IdM account
    Please note: By doing this you also agree that all your current Zoom settings and data (Zoom groups, etc.) will be deleted!
  2. After that it should be possible for you to also set up a new Zoom account within the FAU via the web page FAU.ZOOM.US.

Zoom-Clients are available for Mac, Windows or Linux, and also for iOS and Android. It is also possible to use Zoom in a limited fashion via a current browser. You can find information on operating system support and browsers on the support web page of Zoom

On the web page https://fau.zoom.us/zoomconference Zoom lists the dial-in numbers for each country.

Please note that these dial-in numbers appear to look like regular landline numbers, but may not always be subject to flat rates
and additional charges may apply. It is impossible for the FAU to provide more detailed information as this may be dependent on your
phone rates and contract and also on settings that the Zoom organization may put in effect.

Currently the installation of any third party software is blocked. This is to ensure rapid availability of the system with all its basic functions and to enable FAU-wide use while safe guarding maintainability.
It has not been ruled out that add-ons will be able to be installed at a later point in time, but currently this is not possible.
We kindly ask for your understanding.

You will need a (good) microphone, headphones and a suitable web cam. For optimal audio quality the RRZE recommends the use of a headset.
Due to the current situation it is unfortunately very difficult to obtain suitable hardware, because supplies cannot meet demands.

In addition, these devices are currently also not available via IT-procurement frameworks.
For this reason, institutes may obtain suitable devices from a supplier of their choice, provided the IT procurement guidelines of the FAU are being followed.
It is necessary, however, to first seek approval from the RRZE. In case of further questions please contact the RRZE directly at rrze-hardware@fau.de.

For computers maintained by the RRZE the relevant IT-Support Center will help you.
If your computer is not maintained by the RRZE, then please contact your local system administrator or install the client yourself: Download Zoom.

How do I merge an already existing Zoom account with the IdM account of the FAU?
This manual shows how you can merge an already existing Zoom-account previously registered with your @fau.de email address at Zoom directly with your IdM account at the FAU. Merging with already existing Zoom accounts
How do I obtain a Zoom license that I can use for organizing a webinar?
Joining meetings does not require a separate license. Only for organizing webinars and conducting live classes it is necessary to have appropriate licenses. The FAU obtained a limited number of such licenses and will distribute the licenses as needed. For webinars with up to 300 members you can use the standard zoom licence „Meeting“. If there are more than 300 members or the webinar needs special requirements (like streaming), you need to use the „webinar“ licence. In this case contact the Institut for Lern-Innovation (ILI) at schnell-digital@ili.fau.de with the subject „Zoomwebinar“.
How do I sign in using the Zoom client?
To sign in via the Zoom client, please read the following guide: SSO Registration with Zoom client
How to use zoom pseudonymous?
For pseudonymous use you can define registration without submission of name or email address to Zoom. First log in at https//www.idm.fau.de using your IdM-ID and adjust the settings under „applications“ -> „apply for access“ – „FAU Zoom pseudonymization“ as desired. Please note that activation of pseudonymization takes a certain amount of time and that this activation will remove all user data saved with Zoom irreversibly. In case you decided to reverse this pseudonymization at a later point in time you can do so at the same location (see above).
What do I have to do if I currently have a private Zoom license and would now like to switch to the FAU license?
Please try first to regularly register via login with SSO on fau.zoom.us. You only have to take additional steps if you encounter problems: If your privately obtained Zoom license is still valid then please call the Zoom support hotline directly and ask for both accounts to be merged. If your privately obtained Zoom license is no longer valid, then please proceed as follows: Perform the pseudonymization of your Zoom account in your IdM account Please note: By doing this you also agree that all your current Zoom settings and data (Zoom groups, etc.) will be deleted! After that it should be possible for you to also set up a new Zoom account within the FAU via the web page FAU.ZOOM.US.
What do I need to install in order to be able to use Zoom?
Zoom-Clients are available for Mac, Windows or Linux, and also for iOS and Android. It is also possible to use Zoom in a limited fashion via a current browser. You can find information on operating system support and browsers on the support web page of Zoom
Where do I find dial-in information outside of the USA?
On the web page https://fau.zoom.us/zoomconference Zoom lists the dial-in numbers for each country. Please note that these dial-in numbers appear to look like regular landline numbers, but may not always be subject to flat rates and additional charges may apply. It is impossible for the FAU to provide more detailed information as this may be dependent on your phone rates and contract and also on settings that the Zoom organization may put in effect.
Which add-ons can be used under Zoom?
Currently the installation of any third party software is blocked. This is to ensure rapid availability of the system with all its basic functions and to enable FAU-wide use while safe guarding maintainability. It has not been ruled out that add-ons will be able to be installed at a later point in time, but currently this is not possible. We kindly ask for your understanding.
Which hardware is required for video calls?
You will need a (good) microphone, headphones and a suitable web cam. For optimal audio quality the RRZE recommends the use of a headset. Due to the current situation it is unfortunately very difficult to obtain suitable hardware, because supplies cannot meet demands. In addition, these devices are currently also not available via IT-procurement frameworks. For this reason, institutes may obtain suitable devices from a supplier of their choice, provided the IT procurement guidelines of the FAU are being followed. It is necessary, however, to first seek approval from the RRZE. In case of further questions please contact the RRZE directly at rrze-hardware@fau.de.
Who will install the Zoom client for me?
For computers maintained by the RRZE the relevant IT-Support Center will help you. If your computer is not maintained by the RRZE, then please contact your local system administrator or install the client yourself: Download Zoom.

Multimediazentrum (MMZ)

Auf den folgenden Seiten finden Sie Dokumentationen und Anleitungen rund um die Dienste des Multimediazentrums des RRZE sowie Empfehlungen des Teams zum eigenständigen multimedialen Umsetzen Ihrer Aufgaben. Das MMZ-Team steht Ihnen für technische Fragen gern zur Verfügung.

Webkonferenzen und Videochats

Nutzen Sie eine weite Bandbreite an Tools, um digitale Meetings und Vorlesungen abzuhalten.

Vorlesungsaufzeichnungen

Public Displays

Nutzen Sie Public Displays, um aktuelle Informationen vor Ort schnell weitergeben zu können.